Terms for using the MNessa website.

1. About these terms

This website is operated by MNessa Limited, a company registered in England and Wales under company number 12020692, with registered office at 127 Roman Road, London, England, E2 0QN. References to “MNessa”, “we”, “us” or “our” mean MNessa Limited.

By using the website, you agree to these terms. If you use the website on behalf of an organisation, you confirm that you are authorised to do so. If you do not agree, please do not use the website.

2. Using the website

You may use the website for lawful business or personal purposes, including learning about MNessa's services, reviewing Website Care Plans and contacting us about potential work. You are responsible for ensuring that anyone accessing the website through your connection understands and follows these terms.

The website is primarily intended for people and organisations considering professional digital, software, infrastructure or consultancy services. It is not intended as an emergency support channel.

3. Website information is general

We aim to keep website content accurate and useful, but it is provided for general information. It is not a binding quotation, technical specification, legal opinion, financial advice or guarantee that a particular service is suitable for your situation.

Examples, case studies, price indications and plan summaries may be simplified. Scope, availability, timing, dependencies and price are confirmed through a specific written proposal or agreement. You should obtain appropriate professional advice where a decision requires it.

4. Enquiries and introductory appointments

• Submitting a form or sending an email is a request for contact, not acceptance of work or formation of a contract.
• An appointment is not confirmed until MNessa sends confirmation or both parties otherwise agree it.
• Appointment times are subject to availability, time-zone accuracy and reasonable rescheduling.
• Unless clearly stated otherwise, an initial introductory conversation is exploratory and does not include a detailed audit, specification, legal advice or deliverable.
• Please provide reasonable notice if you need to cancel or reschedule. MNessa may reschedule where illness, technical failure, client urgency or another reasonable circumstance makes this necessary.
• No fee is charged for a free introductory appointment unless a charge was clearly disclosed and accepted in advance.

MNessa may decline an enquiry or appointment where the work is outside its services, presents a conflict, raises legal or ethical concerns, lacks sufficient information or cannot be resourced appropriately.

5. Quotes, proposals and client contracts

A website price, starting price or care-plan summary is not a binding offer. A quotation or proposal is valid only for the period stated in it and may be subject to assumptions, exclusions, taxes, third-party costs and availability. Unless expressly stated otherwise, all fees and prices shown on this website are exclusive of VAT. VAT will be added at the applicable rate.

Client work begins only when the required agreement, proposal or statement of work has been accepted and any stated deposit, onboarding information or access requirements have been provided. Specific client terms take priority over these website terms for that engagement. Website Care Plans, hosting management, development, software and consultancy work may each require additional service terms.

Nothing on this website creates an ongoing support obligation or service-level commitment. Response targets, maintenance scope, reasonable-use limits and emergency arrangements must be stated in the applicable client agreement or plan.

6. Acceptable use

You must not:

• use the website unlawfully, fraudulently or to harm another person;
• attempt to gain unauthorised access to the website, server, source systems, accounts or connected services;
• introduce malware, malicious code, excessive automated traffic, scraping that disrupts service, denial-of-service activity or security testing without written permission;
• submit false, misleading, abusive, discriminatory, infringing or unlawful material;
• impersonate another person or misrepresent your authority; or
• copy, reproduce or exploit substantial website content except as permitted by law or written permission.

Responsible security research should be reported privately to contact@mnessa.co.uk before public disclosure.

7. Information you submit

You confirm that information you submit is accurate to the best of your knowledge, that you are entitled to provide it and that doing so does not infringe another person's rights or confidentiality. Do not send passwords, live credentials, payment-card details, unlawful content or highly sensitive information through the general enquiry form.

You retain ownership of material you submit. You give MNessa a limited permission to use, copy and share it as reasonably necessary to assess the enquiry, communicate with you, prepare a proposal and provide any subsequently agreed service, subject to the Privacy Notice and any confidentiality agreement.

8. Intellectual property

Unless stated otherwise, MNessa or its licensors own the website design, branding, text, graphics, code, demonstrations and other website content. “MNessa”, the folded brand symbol and associated branding must not be used in a way that suggests endorsement, partnership or origin without written permission.

You may view pages, print a reasonable copy for internal reference and share ordinary page links. No transfer of intellectual-property rights occurs through website use or an enquiry. Ownership and licensing of client deliverables are governed by the relevant client agreement.

9. Third-party services and links

The website may link to third-party websites, platforms or resources. Links are provided for convenience and do not necessarily mean that MNessa endorses or controls the third party. Their content, availability, security, terms and privacy practices are their responsibility.

10. Availability and security

MNessa aims to provide a reliable and secure website but does not promise uninterrupted, error-free or vulnerability-free availability. We may change, suspend, restrict or withdraw all or part of the website for maintenance, security, business or legal reasons.

You are responsible for using suitable devices, updated software and appropriate security precautions. Email and internet communications can be delayed, intercepted or corrupted; urgent matters should be confirmed by another agreed method.

11. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights that cannot legally be excluded.

Subject to that, MNessa is not responsible for loss arising solely from reliance on general website content, unavailable third-party links, visitor misuse, events beyond reasonable control or failure to follow a specifically agreed client process. For business users, MNessa is not liable under these website terms for indirect or consequential loss, loss of profit, revenue, business, opportunity, anticipated saving, goodwill or data.

Liability relating to paid client services is governed by the applicable proposal or service agreement, not this general website clause. If you are a consumer, these terms do not affect mandatory rights available to you under consumer law.

12. Suspension and termination

MNessa may restrict or block access, disregard submissions or report activity where it reasonably believes that these terms, law, security or another person's rights are being breached. Provisions intended to continue, including intellectual property, liability and governing law, remain effective after access ends.

13. Law and jurisdiction

These terms and non-contractual disputes relating to them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that a consumer may have mandatory rights to bring a claim in another part of the United Kingdom or their country of residence.

14. Changes and contact

MNessa may update these terms when the website, services or law changes. The version and date at the top show the current published terms. Continued use after an update means the revised website terms apply from their effective date; a change does not retrospectively rewrite a separately agreed client contract.

Questions can be sent to contact@mnessa.co.uk.